Cancellation, Return & Refund Policy

This Cancellation, Return & Refund Policy applies to all purchases made through our website. By placing an order, you agree to the terms outlined below.

1. Cancellation of Orders

You may request cancellation of your order **before it has been shipped**. Once the order is dispatched, cancellation is no longer possible.

2. Return Policy

We offer a **3-day return window** from the date of delivery. Returns are accepted only for specific reasons, including:

• Damaged product received
• Product received is incomplete
• Product is significantly different than described
• Expired or defective product

To be eligible for a return, the item must be unused, in original packaging, and accompanied by the original order details or invoice. :contentReference[oaicite:1]{index=1}

3. Return Process

To initiate a return, please contact our customer support team within the return window. Provide your order number, reason for return, and photos where applicable.

4. Refunds

Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund.

If approved, refunds will be issued to the original mode of payment used for purchase. It may take up to 7–14 business days for the refund to reflect in your account, depending on your payment provider.

5. Non-Returnable Items

Certain items are **not eligible for return**, including:

• Products where the seal has been broken
• Used or damaged products not caused by delivery
• Hygiene products where return is restricted by law

6. Shipping Charges on Returns

Return shipping charges may be deducted from the refund amount unless the return is due to an error on our part (e.g., wrong/damaged item).

7. Exchanges

At this time, we do not offer direct exchanges. If you wish to get another item, please return the original item and place a new order.

8. Contact Information

If you have questions about this policy or need assistance with returns/refunds, please contact us via the contact form or email listed on our website.

Last Updated: February 25, 2026